14 reasons that front office employees are critical to outpatient physical therapy clinics’ success

Physical therapists are experts who are specifically trained to help individuals improve and restore mobility. Physical therapists need a team of administrative professionals to work behind the scenes to ensure...

What Could be Worse than Terminating an Employee?

I used to think the hardest task a manager had to perform was terminating an employee as a result of their poor performance or inappropriate behaviors. It should never be...

The Key Factors Driving Patient Satisfaction

To grow the outpatient physical therapy business, we must understand what drives patient satisfaction. Satisfied patients are more likely to return to our clinics and recommend friends and family. Long...

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