Due to hurricane damage, the Havelock location is closed until further notice. Havelock therapists Hannah Zhang, Sarah Hall and Judy Hickes are available to see patients at the New Bern location. Please call the New Bern location at (252) 636-9800 to discuss your care.

Notice of Data Security Incident

Alliance Physical Therapy Group, LLC Provides Notice of Data Security Incident

 

Alliance Physical Therapy Group, LLC (“APTG”), which was formerly known as Agility Health, is providing notice of a recent incident. APTG is also affiliated with Arrow Physical Therapy & Rehabilitation, formerly known as Accelerated Physical Therapy, and Armor Physical Therapy, formerly known as Agility Health Physical Therapy. This notice provides information about the incident, APTG’s response, and resources available to help individuals protect their information from possible misuse, should they feel it necessary to do so.

 

What Happened? On or around December 27, 2021, APTG became aware of suspicious activity affecting certain systems within its network. APTG immediately launched an investigation, with the assistance of third-party specialists, to confirm the full nature and scope of the activity and restore functionality to the affected systems. On January 7, 2022, it was determined that certain personal information on APTG systems may have been accessed without authorization between December 23, 2021 and December 27, 2021. On February 7, 2022, APTG engaged the assistance of third-party specialists to undertake a programmatic and manual review of the potentially accessible information. On April 19, 2022, this review concluded, and it was determined that the accessible information included personal information. Thereafter, APTG performed an internal review of its records for address information in order to notify potentially affected individuals and recently concluded that effort.

 

What Information Was Involved? The information which was present on APTG systems and may have been accessible includes some combination of certain individuals’ names and the following information: Social Security number, driver’s license number, financial account information, payment card information, medical information, health insurance information, username and password, passport number, employer identification number, and electronic signature.

 

What We Are Doing. APTG takes the security of information entrusted to it seriously. As part of APTG’s ongoing commitment to the security of information within its care, APTG is reviewing its existing policies and procedures regarding cybersecurity and implementing additional measures and safeguards to protect against this type of incident in the future.

 

While APTG is not aware of any actual or attempted misuse of personal information as a result of this incident, APTG is also offering access to complimentary credit monitoring and identity restoration services through Equifax to individuals whose personal information was potentially accessible in APTG systems at the time of the incident. If you did not receive written notice of this incident but believe you may be affected, please contact APTG’s call center at (855) 960-3503, Monday through Friday, during the hours of 9:00 a.m. – 9:00 p.m. Eastern Time (excluding major holidays). The call center will verify whether you are eligible for services.

 

What You Can Do. Individuals can find out more about how to protect themselves generally against the potential misuse of information by reviewing the guidance below entitled Steps You Can Take to Protect Personal Information. The guidance provides additional information regarding fraud alerts and security freezes, as well as contact information for the nationwide consumer reporting agencies.

 

For More Information. If you have questions about this incident that are not addressed in this notice, please call APTG’s call center at (855) 960-3503, Monday through Friday, during the hours of 9:00 a.m. – 9:00 p.m. Eastern Time (excluding major holidays).

 

Steps You Can Take to Protect Personal Information

 

Monitor Your Accounts

 

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion.  To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.  You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

 

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

 

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.  The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.  However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.  To request a security freeze, you will need to provide the following information:

 

  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

 

Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:

 

Equifax Experian TransUnion
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/help/ https://www.transunion.com/credit-help
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

 

Additional Information

 

You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General.  The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  You can obtain further information on how to file such a complaint by way of the contact information listed above.  You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.  This notice has not been delayed by law enforcement.

 

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; 202-727-3400; and oag@dc.gov.

 

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. APTG is located at 625 Kenmoor Avenue SE, Suite 100, Grand Rapids, MI, 49546.

 

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information.  Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator.  You may have additional rights under the Fair Credit Reporting Act not summarized here.  Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act.  We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

 

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.

 

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

 

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400.  Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident.  There are 10 Rhode Island residents impacted by this incident.